Refund policy
Because every piece is personalised and made to order just for you, we can't offer refunds or exchanges for change of mind.
If something's not right
If your order arrives damaged or faulty, or is incorrect, please email us at hello@elkwooddesigns.com as soon as you can (ideally within 2 days of delivery) with photos of the item and packaging. We'll make it right with a repair, replacement or refund.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Please check your details
We make your piece exactly as you enter it, so please double check names, dates and spelling before ordering. We can't replace or refund errors in details you've provided, or in a proof you've approved.
Natural timber
Every wooden piece has its own grain and markings. These natural variations are part of its charm and aren't considered a fault.
Postal delays
Once your order is dispatched, delivery times are in Australia Post's hands. We can't control postal delays, but we're always happy to help track down a parcel.
Contact information
- Trade name: Elkwood Designs
- Email: hello@elkwooddesigns.com
- Business Address: 352/585 Little Collins Street, Melbourne VIC 3004, Australia